Terms and Conditions

1.General

1.1 Watermark Leisure and Development Limited, trading as Watermark
Lakeside Homes and Holidays (the ‘Company’) arranges bookings of holiday
accommodation on behalf of the owner (the ‘Property O wner’) of the holiday
accommodation (the ‘Lodges’). The person (the ‘Holidaymaker’) named in the
holiday booking confirmation slip returned by the Holidaymaker (the ‘Rental
Booking Form’) issued by the Company agrees to enter into a binding contract
with the Company on the following terms and conditions (the ‘Conditions’) at
the time when the Rental Booking Form is issued by the Company. The Company
shall not be deemed to have accepted any Booking until it has issued the Rental
Booking Form.

1.2 These Conditions shall apply to the exclusion of all other terms and conditions
to any contract made between the Company and the Holidaymaker and shall
supersede any previous issues of these Conditions. The contract between the
Company and the Holidaymaker shall, to the exclusion of all other documents,
consist of these Conditions, the Rental Booking Form and the Company’s holiday
brochure.

1.3 The Holidaymaker is responsible for the payment of the price of the holiday
and for ensuring that all members of his or her party comply with all these
Conditions. The Holidaymaker must be aged 18 or over when the Rental Booking
Form is issued by the Company.

2 Payment

2.1 If a booking is made by a Holidaymaker more than six (6) weeks prior to
the date on which the holiday is due to begin (the ‘Holiday Start Date’), the
Holidaymaker shall, when returning the Rental Booking Form to the Company,
secure the booking by paying a deposit of 30% of the total price payable in
respect of the booking to the Company.

2.2 The balance of the sums due in respect of the booking must be paid not later
than six (6) weeks before the Holiday Start Date. Failure to pay the balance at this
time will constitute cancellation by the Holidaymaker, in which case Condition
4 will apply. The Company will however send at least one reminder to the
Holidaymaker before processing such cancellations. The Company reserves the
right to make an additional charge of £10.00 for each reminder sent.

2.3 If the Holidaymaker makes a booking less than six (6) weeks before the
Holiday Start Date, the full balance of the sums due in respect of the booking
shall be payable on returning the Rental Booking Form to the Company. Bookings
made within 14 days of the Holiday Start Date must be paid for by credit card and
confirmation sent to the Company by the Holidaymaker returning a completed
Rental Booking Form.

2.4 All payments shall be made to the Company at the Company’s address as
provided on the Rental Booking Form.

2.5 The prices quoted by the Company in respect of the booking are cash prices.
Where the Holidaymaker pays for any part of the cost of the holiday by credit
card, the Company reserves the right to levy a processing charge in respect of
each payment so made. The charge is 2% of any sum being paid by credit card,
and is payable in addition to any sum being paid by credit card.

3. Refusal or Cancellati on b y the Propert y Owner
The Company (acting on behalf of the Property O wner) has authority to refuse
and/or to cancel any booking if the Property O wner specifies that the booking
must (for whatever reason) be refused and/or cancelled. The Company will
communicate the refusal or cancellation to the Holidaymaker in writing as soon as
reasonably practicable after being notified by the Property O wner of any refusal
or cancellation. In the event of any refusal or cancellation, any sums which have
been paid to the Company by the Holidaymaker in respect of the booking will,
following any refusal and/or cancellation by the Property O wner, be repaid in full
and without undue delay to the Holidaymaker. The Company shall have no further
liability to the Holidaymaker in respect of any cancellation and/or refusal.

4 Alterati ons or Cancellati on b y the Compan y

4.1 If the Company is required to cancel or amend the booking as specified in
the Rental Booking Form, the Company shall inform the Holidaymaker of the
cancellation or amendment as soon as possible.

4.2 If the Company is required to cancel or amend any booking, it shall, where
possible, provide the Holidaymaker with details of any alternative holiday
accommodation which is available and which in the Company’s opinion (taking
account of the size, standard and location of the accommodation originally
specified in the Rental Booking Form) would provide a suitable alternative. The
Company reserves the right to charge the Holidaymaker for any difference in
price between the accommodation originally specified in the Rental Booking Form
and the proposed alternative accommodation.

4.3 If the Company has proposed an amendment to the booking, the
Holidaymaker shall, within fourteen (14) days of receiving notice of the proposed
amendment, confirm to the Company in writing whether he or she wishes to
accept or reject the amendment.

4.3.1 If the Holidaymaker confirms that the proposed amendment is
unacceptable, the Company shall refund in full any sums paid by the
Holidaymaker (including any insurance premiums) in respect of the booking. The
Company shall have no further liability to the Holidaymaker once those sums
have been repaid in full and shall not be required to pay any compensation.

4.3.2 If the Holidaymaker confirms that the proposed amendment is acceptable,
the Holidaymaker shall be required to pay the balance of any deposit due in
accordance with Condition 2.1 above, or (if the Holiday Start Date is less than
six (6) weeks away when the Company receives the Holidaymaker’s acceptance
of the amendment, the Holidaymaker shall be required to pay the balance of any
sums due in respect of the booking, in accordance with Condition 2.2 above.
The Company shall have no further liability to the Holidaymaker and shall not be
required to pay any compensation.

5 Cancellati on b y the Holida yma ker

Any cancellation made by the Holidaymaker (for whatever reason) must be made
in writing addressed to the Company at the address stated on the booking form.
Cancellation shall only be effective when the Company receives written notice
of the cancellation. If the Holidaymaker cancels a booking more than six (6)
weeks prior to the Holiday Start Date, the Company shall be entitled to retain
any deposit paid but the Holidaymaker shall not be required to make any further
payment. If the Holidaymaker cancels a booking six (6) weeks or less prior to
the Holiday Start Date, the full cost of the holiday paid to the Company will be
retained. To ensure safe and speedy receipt by the Company of any cancellation,
the Holidaymaker should send written notification of any cancellation to the
Company by Recorded Delivery Post.

6 Limitati on of Liabilit y and Indemnit y

6.1 Nothing contained in these Conditions shall exclude or restrict any statutory
rights which the Holidaymaker has against the Property O wner or the Company.

6.2 Neither the Company, nor The Watermark Club Limited (which operates
the facilities which are available to the Holidaymaker at the resort) shall be
liable for any injury, loss, damage, nuisance or inconvenience that may be
caused in any way to the Holidaymaker or any member of the Holidaymaker’s
party, or to his or her invitees or visitors whilst at the resort and/or using the
facilities of The Watermark Club Limited, nor shall either of them be liable to the
Holidaymaker, or his or her agents, invitees or visitors for any damage to or loss
of any of the Holidaymaker’s belongings or the belongings of the Holidaymaker’s
agents, invitees or visitors whilst at the resort and/or using the facilities of the
Watermark Club Limited.

6.3 Nothing in Condition 6.2 shall exclude or restrict the liability of the Company
or The Watermark Club Limited for death or personal injury caused by the
negligence of either of them.

6.4 The Holidaymaker shall keep the Company and/or The Watermark Club
Limited fully indemnified against all losses incurred by the Company and/or The
Watermark Club Limited which arise directly or indirectly out of any act, omission
or negligence of the Holidaymaker or his or her agents, invitees or visitors whilst
at the Company’s resort and/or using the facilities of The Watermark Club
Limited and/or occupying the Property O wner’s Lodge, including any breach or
non-observance by the Holidaymaker or his or her agents, invitees or visitors of
any covenants, conditions or other provisions of any lease between the Property
Owner and the Company or its associates of which the Holidaymaker is expressly
notified prior to or during the holiday or of which the Holidaymaker ought
reasonably to be aware.

7 Booking Conditi ons
The Holidaymaker shall supply to the Company at the time of making a
booking the names, addresses and telephone numbers of each member of the
Holidaymaker’s party who are over sixteen (16) years of age. These details shall
appear on the Rental Booking Form and the Holidaymaker shall (upon receipt
of the Rental Booking Form) check the details to ensure that they are correct.
Any corrections or amendments to the details notified to the Company within
28 days from receipt by the Company of the Rental Booking Form shall be made
free of charge but any corrections or amendments required after that date shall
be charged at the rate of £25 per Rental Booking Form. The Company reserves
the right to treat a change of Lodge and/or holiday dates which is made at the
request of the Holidaymaker as a cancellation of one booking and the placing of
a new booking, in which case the terms of Condition 5 above will apply.

8 Inf ormati on in the Compan y’s Brochure

8.1 The information in the Company’s brochure is believed to be accurate at the
time of going to press.

8.2 The Company makes all reasonable efforts to ensure that descriptions
supplied by Property O wners are accurately reproduced. The Holidaymaker
should be aware that there may be minor differences between the actual Lodge
which the Holidaymaker has booked and any photographs, illustrations or text
supplied to describe the resort.

8.3 The Property O wner of the particular Lodge which the Holidaymaker has
reserved- may make modifications to that Lodge. The Company shall not be
liable to the Holidaymaker for any modifications made to the Lodge or its
contents (including furniture and fittings) by the Property O wner which, in the
reasonable opinion of the Company, do not have a material adverse effect on the
Holidaymaker’s enjoyment and/or use of the Lodge.

8.4. If modifications are made to the Lodge or its contents after the booking is
confirmed and those modifications may (in the Company’s reasonable opinion)
have a material adverse effect on the Holidaymaker’s enjoyment and/or use of
the Lodge, the Company will advise the Holidaymaker of those modifications.
Any notice issued by the Company to the Holidaymaker under this Condition 8.4
shall be treated as an amendment to the booking and the Holidaymaker shall be
entitled to confirm or reject the amendment in accordance with the provisions of
and procedure set out in Condition 4.

9 Occupati on of the Lodge
The number of people occupying the Lodge booked by the Holidaymaker shall
not exceed the maximum number permitted in the Rental Booking Form issued
by the Company without prior written agreement from the Company. If the
maximum number of occupants is exceeded without the Company’s agreement,
the Company (acting on behalf of the Property O wner) reserves the right to
immediately revoke the booking. This shall be treated as a breach of these
Conditions by the Holidaymaker, and Condition 5 above will apply.

10 Damage t o Propert y

The Company (acting on behalf of the Property O wner) reserves the right
to terminate the booking immediately and repossess the Lodge at any time
where it is clear to the Company that serious or substantial damage has been
caused to the Lodge by the Holidaymaker or any member of the Holidaymaker’s
party. If the Lodge is repossessed on those grounds, the Company shall not
be required to refund any part of the sums paid in respect of the booking and
neither the Company nor the Property O wner shall incur any further liability to the
Holidaymaker.

11 Access t o the Propert y
The Property O wner or his or her representative shall be allowed access to the
Lodge at any reasonable time with notice during the Holidaymaker’s occupancy
of the Lodge.

12 Arrival and Departure

12.1 Unless otherwise stated in the Rental Booking Form, the Lodge booked shall
be available for occupation by the Holidaymaker at 3.00pm on the Holiday Start
Date. The Lodge must be vacated by 10.00am on the last day of the booking,
unless otherwise agreed with the Company. If the Holidaymaker has not made
prior arrangements to stay at the Lodge beyond 10.00am, the Holidaymaker shall
be required to pay an additional charge at the daily rate charged for that Lodge,
as amended from time to time.

12.2 If the Holidaymaker is due to arrive any later than 5.00pm on the Holiday
Start Date, the Holidaymaker must advise the person whose name, address and
telephone number is given in the Rental Booking Form (the ‘Holiday Contact’) so
that arrangements can be made for entry to the Lodge booked.

12.3 If the Holidaymaker is unable to arrive at the Lodge by midday on the day
following the Holiday Start Date, the Holidaymaker must advise the Holiday
Contact of the intended late arrival. Failure to arrive by midday on the day
following the Holiday Start Date and advise the Holiday Contact constitutes
cancellation by the Holidaymaker, in which case Condition 5 shall apply.
No refund of any sums paid in respect of the booking shall be paid to the
Holidaymaker in this event.

13 Pets

13.1 Dogs and cats (‘Pets’) are permitted in some of the Lodges and at the resort,
provided that this is indicated to the Company at the time of booking. No other
types of animal are permitted in the Lodges or at the resort. No more than two
(2) Pets are permitted at any Lodge at any one time. Where a Pet is housed in the
Lodge without this having been indicated at the time of booking the Company
(acting on behalf of the Property O wner) will have the same rights as reserved in
Condition 9.

13.2 Pets shall at all times be kept off beds or chairs, and shall not be allowed to
enter any other buildings from which communal facilities available at the resort.
Dogs must be exercised on a lead, and must not be left unattended at any time
in any Lodge.

13.3 Dog owners must register their animal(s) at the security lodge for the resort
at which the owner is situated, where the dog(s) will be given an I.D. tag to wear
whilst at the resort. Dog owners are requested to keep their dog(s) on a lead at
all times when in public and to prevent their dog(s) from fouling the resort. Any
owners failing to keep their dog(s) on a lead will be asked by security to attach a
lead. The owner of any dog(s) reported to have fouled the resort will be fined £50.

14 Holida yma ker ’s Resp onsibilities

14.1 The Holidaymaker shall keep the Lodge and all furniture, fittings and effects
in or on the Lodge in the same state of repair and condition as at the Holiday
Start Date, and shall leave the Lodge in the same state of cleanliness and
general order in which it was found.

14.2 The Holidaymaker shall be liable to the Company (acting on behalf of
the Property O wner) for any loss, costs, expenses or claims arising from any
damage caused to the Lodge and/or its contents by the deliberate or negligent
act or omission of the Holidaymaker or any member of his or her party. If, as a
result of such damage, the Lodge or its contents must be repaired or replaced,
the Holidaymaker shall be reimburse the reasonable cost of that repair or
replacement.

14.3 The Company may at its discretion require the Holidaymaker to pay a sum
of money to cover the eventuality of any loss or damage to the Lodge or its
contents as a result of his or her occupation (the ‘Security Deposit’). For the
purposes of this Condition, loss or damage shall include leaving the Lodge or its
contents in a dirty or untidy condition on the day of departure.

14.4 The Company will advise the Holidaymaker at the time of issuing the Rental
Booking Form of the amount of the Security Deposit required (if any) and of the
manner in which and person to whom it must be paid.

14.5 Nothing in the remainder of this Condition 14 shall affect the right of the
Company (acting on behalf of the Property O wner) to recover any sums from the
Holidaymaker under Condition 14.1.

14.6 All commercial vehicles belonging to or operated by the Holidaymaker
or any member of his or her party are prohibited from parking in any resort
overnight unless prior written authorisation is obtained from the Company.

15 Complaints

In the unlikely event that the Holidaymaker is disappointed with the Lodge and/
or the resort, the Holidaymaker shall first contact the Holiday Contact who will
try to resolve the problem. Where this is not possible, the Holidaymaker shall
contact the Managing Director of the Company, who will do his or her best to
ensure that the complaint is resolved to the Holidaymaker’s entire satisfaction

16 Res ort Safet y

The Holidaymaker and all persons in his or her party must note that the resorts
are situated around lakes and that no supervision of the lakes or of any activities
undertaken upon the lakes is provided by the Company or any of its associates.
The Holidaymaker and members of his or her party must, therefore, take
responsibility for their own safety and take all the necessary steps to supervise
their children so as to ensure their safety.

17 Force Majeure

17.1 The Company shall not be liable for any failure to perform its obligations
under this contract due to any cause beyond the Company’s reasonable control
including (though not limited to) acts of God, explosion, flood, tempest, fire
or accident, war or threat of war, sabotage, insurrection, civil disturbance or
requisition, restrictions, bye-laws, prohibitions or measures of any kind on the
part of any governmental, parliamentary or local authority, embargoes, strikes,
lock-outs or other industrial actions or disputes. If any force majeure event
occurs, the Company shall be entitled to terminate the contract.

17.2 If the contract is terminated pursuant to Condition 17.1, the Company’s
liability shall be limited to the return to the Holidaymaker of sums paid to the
Company by the Holidaymaker, less an administrative charge of £25 to cover the
Company’s reasonable administrative expenses.

18 Law and Jurisdicti on

The construction, validity and performance of this Agreement shall be governed
in all respects by English law and be subject to the exclusive jurisdiction of the
English Courts.

19 General

19.1 Nothing in these Conditions shall create or be construed as creating any
rights enforceable by a third party and all third party rights as may be implied by
law or deemed to be enforceable by the Contacts (Rights of Third Parties) Act
1999 or any statue amending or replacing the same are hereby excluded to the
fullest extent permitted by law.

19.2 The headings in these Conditions are included for convenience only.

19.3 Any variation to these Conditions shall only be valid and binding if
confirmed in writing by the Holidaymaker and an authorised representative of
the Company.

19.4 Words denoting the singular shall include the plural, the masculine gender
shall include the feminine gender and neuter, and visa versa.

19.5 References to persons shall include individuals, corporations (wherever
incorporated), unincorporated associations (including partnerships), trusts, any
form of governmental body, agency or authority, and any other organisation of
any nature (in each case, whether or not having separate legal personality).